Frequently Asked Questions 

Helen and her team want you to enjoy the very best possible experience during your appointment and this is why we help you to understand things well beforehand and do our best to take care of you afterwards!

By the way you can use your keyboard 'page up' 'page down' 'home' and 'end' keys to navigate through this long list - or break the mould and just message us instead with your question!

Q: How can I book a consultation with Helen?

Contact Helen's lovely Assistant Anna by sending a message or calling via Helen's Facebook page @helenbrightlondon or FB Messenger. (Anna speaks Ukrainian, Russian, English & Spanish!) and has worked with Helen for the last two years or more. She will be happy to answer any questions so don't feel shy! It is simply not possible for Helen to answer all the calls herself because she has a busy life.

Q: Can we meet face to face or is it online?

Helen currently spends most of her time in South Sinai, Egypt. If you would like to see her face to face you may need to travel. However Helen is happy to connect with you on the phone, or on any the widely used apps like Facebook, Messenger, Viber or Google. Helen has Facetime as well on ipad. (Helen does travel to clients as well but that can be expensive).

Unfortunately, Skype does not work in Egypt.

Q: How do telephone and online readings work?

It is all about the energy and the connection you and Helen create. When you think of someone you create an energy line between you like an unseen phone wire. When you combine that with psychic intention you can gain a whole lot more. Some of Helen's best connections have been on the phone. On video you can see each other and that is an added dimension. Mediums can make connections with the unseen world and that says it all. Their guides are there to help. The simple act of making a phone or video call is amazing anyhow, so imagine how much more connection you can get with the spiritual aspect thrown in! The only advantage of a 'face to face' reading is that you get a free hug from Helen.

Q: What about payment?

  • There are payment links under the 'Book appointment' tab. Here you can pay with any card that has the Visa sign: PayPal (you do not need a PayPal account), direct to her business bank account in the UK. Payment is required before the appointment. Face to face payments are normally accepted in cash.
  • If you live in Ukraine, you may pay on a Ukrainian payment card to Anna in Hryvna. Anna is happy to translate for you if you need her help in the consultation and you need to ask Anna for the payment link when you book the appointment.

Q: How often should I have a reading?

  • It's a good question. The rule of thumb is that if you feel you need a reading, you probably do.
  • During difficult times people often have readings in place of therapy. Sometimes readers and spiritual workers can be more helpful, because they have the extrasensory abilities to see the unseen. Many mediums like Helen are also therapists. If you come to discuss something you are going through then other skills are often required.
  • It is not a good idea to keep having readings to go over the same situations hoping that someone else will say what you need to hear.
  • It is healthy to recognise that some readers are good at certain aspects that concern us so you may like to use different readers for different situations, just do it wisely so that you are not confused by lots of different answers.

Q: I am under 18, is it ok to have a reading?

  • Helen does not give readings to young people under age unless accompanied by an adult.

If I have a reading can my family be there?

  • It is fine to have a friend with you, particularly to help you remember what was said afterwards.
  •  Helen will read for the person who has booked and paid for the reading.
  • If family are there, Helen will be pleased to meet them, but does not want any distractions while she is reading.
  • If you are a parent with young children, please arrange for a friend or family member to look after them while you are having your appointment.
  • Too many distractions will affect Helen's ability to work effectively.

Q: What about confidentiality?

  • All consultations are confidential unless you decide or give permission for Helen to share your story. 
  • If Helen decides to share case studies for teaching purposes, such as in a class, within a blog or video, she would not mention any names and vary the scenario so as to make it unrecognisable. From her days as a therapist, Helen still maintains professional standards and requires her team to do the same.
  • If you had a situation where were unable to disclose basic information, Helen would work with that to the best of her ability. Her guides and the angels would know what you were referring to.

Caveat: if you were engaged in criminal activity or were suicidal Helen may have to break this rule.

Q: How should I prepare for my appointment with Helen?

  • Check you have realistic expectations.
  • Have a clear Idea of what you feel you need to know (or ask your guardian angel to take care of the consultation if you do not have specific questions).
  • Be relaxed and open to receive.
  • Don't be anxious, Helen is a healer and wants to help and so does Spirit!
  • Don't feed Helen with lots of information up front. Instead allow Spirit to speak to you.
  • When Helen gives messages and evidence from the other side; answer 'yes' 'no' or 'maybe'. You will have ample opportunity to ask for further explanation.
  • Do take notes or record (for your own recollection).  
  • Do give us your feedback afterwards. Anna will email you to ask how was your reading and it is done to ensure we deliver the best possible service!

Q: What questions may I ask?

  • Think of what prompted you to come to Helen in the first instance. Not everyone has a clear idea but often the 'higher self' or a loved one from Spirit will attract someone to make an appointment for a reason.
  • If you have a lot of questions, it helps to make a note of them so that you remember to ask them at the time. If you are unable to write down questions, then make a mental note of how you are feeling. It is perfectly fine not to have actual questions.  Helen will usually read how you are and what you need.
  • The reason Helen's assistant Anna will ask what you want Helen to focus on is a) in case you want something Helen cannot accommodate or b) if you have too many questions to cover within the allotted time.
  • Helen wants NO details and often clients want to pour out their story before coming. This is called 'feeding the medium'. (Charlatans will sometimes operate in this way and then use your story to embellish their answers).  
  • It is entirely understandable that you also want to check that Helen can help. However, if you can allow Helen to hear direct from Spirit about your situation first, you will have a more rewarding reading. There may be reasons why you were brought to Helen that you may not be aware of and need to know!

Q: Can Helen help just about anyone?

  • Helen helps those whom she feels Spirit helpers bring to her. 
  • Prior to the consultation, Anna will ask: ''what do you want to get out of your reading?'' and ''what areas of your life you wish Helen to focus on?''. Helen does not want any details please because she wants to hear from Spirit directly first.
  • Do have your questions organised and ready and rest assured Helen will give you ample opportunity to ask them within the reading.
  • The reason we request that information is so that we can give you the best possible chance to get what you came for in the time frame you choose for your appointment. Also, to check in case your questions are outside Helen's expertise. If Helen feels she cannot help, then she will do her utmost to point you in the direction of someone who can.

Will Helen be able to connect with me in order to give clear answers?

Having decided what you would like, remember that spiritual workers can only give what they either: connect with on a psychic level or, in the case of mediumship: that which their guides or angels convey. 

However, probably the most important of all is the connection that the spiritual worker has with the client.

In order to explain this further, here are a few common situations that can affect all spiritual workers' ability to connect with clients:-

1. Client wants to connect to a spirit of their choosing: Mediums are not telephone exchanges! If you as the client had a good connection with the person who passed in life, it is more likely that they will come forward. (Helen is often able to connect to a loved one by calling them forward and Helen attempts to do this, because the client is carrying grief and for the purposes of healing).  

2. Client has come for a specific answer that they want to hear: what would be the point of having a consultation just to prove that the spiritual worker can read your mind or put in an order to the spirit world like ordering takeout? The process does not work that way.

3. Client has come to judge the spiritual workers to see if they were accurate: just don't. It is disrespectful. If you do not feel confident in the reader you will not get a good connection. Better to see someone who you do feel comfortable with and not to waste each other's time.

4. Client consults many other practitioners for the same problem: This is because the answer is not what you want to hear and you are not facing up to the situation you are dealing with. Find the right help so you can get some relief and move forwards.

Note: If any person comes with a negative perspective is rude or disrespectful, there is no way they will receive positive messages, though they may receive a truthful one. (Helen will not tolerate negative clients or people who waste her time. It rarely happens).

Q: How does Helen work?

Helen's working style has evolved over the years. She began in Camden, London using Tarot as one of her tools for some years. However, as a medium, Helen does not really need to use anything at all. Then when she was working on various TV stations, she was expected to do things in various formats and learned that messages and knowledge come in a variety of ways. Today she works with her guides and the angels and takes her lead from them.

One of her particular skills is Psychometry. She will feel the energy from a photo or object that belongs to a particular person she is reading for. Helen also reads crystal ball and uses all the psychic and mediumistic skills at her disposal.

Another ability Helen has had since childhood, is reading people's energy, particularly via the eyes. Provided you are open, she can usually tell you what is happening to you and what you are struggling with on many levels.

She sees, hears and feels, can look into the future or the past. She is often asked to look at people in workplaces and relationships and tunes into that person's energy only for the purposes of unravelling a problem for the client or helping them to heal. 

Helen never does any magic or witchcraft of any kind and endeavour's to respect all and do no harm.

Q: Will Helen tell me everything or hold some things back?

 Helen works with light and truth. As a healer first and everything else second, she will attempt to convey messages with love and positive encouragement. 

Known for her compassion, she will deliver messages and insights with sensitivity where possible. Yet she can also be strong if required. 

Helen is NOT a fortune teller, nor will she tell you when you or anyone else will die. She does make predictions when Spirit shows her. 

Like all good mediums, if she sees something you should be aware of, she will make it known to you and emphasise it, in order to help you move forwards. (She will also give you suggestions as to how you can help yourself for your ongoing success and happiness).

Q: I feel like my life is cursed. Can Helen relieve me of dark energy?

It depends what type of energy you are dealing with and where it generated from. 

Many people come to Helen with these questions. 

It can be Karmic with past life issues; if the person has been associated with or did anything 'dark' in the past like magic or witchcraft, or if someone you were associated with did something to you. 

It can involve generational curses or vows you have made internally (cursing yourself inadvertently). 

Helen will normally be able to shed light into the situation and give you the skills to help yourself as well as helping you to resolve curses and dark energy. 

However some situations may require her to refer you to a specialist. It is best to mention this at the time of booking .

Q: I am in a bad relationship can Helen help?

Helen will give you clarity and tell you how to improve your life and deal with any Karma or past life issues. 

Some problems are the result of our own programming and pain and you will need to commit to work on yourself. Your life is your responsibility. Helen will show you the way to improve your life and relationships, including family relationships.

Q: As a healer, can Helen help me get well?

Many people come to Helen with health concerns or with worries about children and family members. Helen works holistically and is not a medical doctor. However some conditions that show no medical reason are rooted in the psyche (mind) and some are the result of emotional pain or energetic imbalances. 

Helen can give spiritual healing and help you to resolve your inner turmoil and this in turn should have a positive effect on your body.  

Additionally, Helen will help you self-heal and give you suggestions to help yourself. Holistic healing is a journey and takes time.

It is important to understand that healing happens in it's own way. Sometimes it is very subtle but over time you notice the changes and feel happier. You have to become involved in the process.

Helen has helped a number of families with concerns around children in a supportive role and to help parents understand and adjust to the many situations they find themselves in.

Q: Does Helen help people with depression or other mental illness?

Helen has a great deal of compassion for those who suffer in this way. She has also had bouts of depression in the past and many traumatic experiences. There are many types of depression. It is a requirement at the time of booking that you are honest about it. 

Helen decides whether she feels it is appropriate before you book and will discuss each situation on an individual basis with the understanding that she is not a medical doctor or mental health professional and that you do not hold her responsible for your condition or outcomes. 

All clients consult Helen on an entirely voluntary basis.

Q: What did Helen do before working as a healer and medium?

Helen worked as a personal assistant to some of the top London medical specialists for over 20 years. During that time Helen gained a lot of insight about the human body.

 She then became a qualified trainer for computer and life-skills.  In 2003, Helen re-trained as a clinical hypnotherapist, NLP (Neuro-linguistic Programming) practitioner, life-coach, kinesiologist, Bach flower remedy practitioner & spiritual healer before leaving her profession to become a full time healer and medium.

Helen first began learning about healing as young as age 15 within the Charismatic Christian church. Helen has a strong faith but does not belong to any particular stream of religion and respects all faiths.

Helen takes her own personal and professional development seriously and later trained as a Reiki Master Teacher, though she does not attune & train clients in Reiki, at this present time.

Helen has also taken many personal development courses including Tony Robbins ' Unleash the Power Within' & 'Life Mastery'.

Helen tunes-in to the angelic realm as part of her daily spiritual practise and they often help her in her work and daily life.

Q: Does Helen belong to any professional organisations?

Helen used to belong to the General Hypnotherapy Register and the British Institute of Hypnotherapy & NLP, but since she is not always in the UK,  there is little point. It only means that it makes things more expensive for the clients. 

She does not belong to any professional spiritual organisations as she does not see any benefit in doing so. However, Helen maintains a high standard of professionalism. 

She applies the same ethical working practises now as she did then as a therapist and healer and is very protective towards clients.

Q: What if I have questions after the reading?

Helen is happy to keep in touch, you may ask to join her group Helen Bright Community in Facebook, can subscribe to her blogs and if you have a quick question will answer, time permitting. 

She will tell you if she thinks your question needs further one on one time with her.


We have tried to cover all frequently asked questions: please contact us if you have a question not covered here 

FB Messenger: m.me/helenbrightlondon